Complaints Policy

We pride ourselves on providing top domestic, commercial and industrial electrical services. Including our electrical inspection and testing services. We are a team of highly qualified electricians, but there may be a time where we do not meet your expectations.

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We always endeavour to provide the best products for our customers.

 

However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied with our electrical works.

 

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

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As professional electrical contractors we take your complaints very seriously.

 

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

 

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
 

Our Procedure
 

Either call us on 07830378356

 

Or write to us at 44 White Hart Lane, Portchester, PO169BH (please request proof of receipt if posting)

 

Or email us hantselec@gmail.com

 

We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
 

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456

6031.